Privacy Policy

Through this notice, www.vicom.mx (hereinafter, THE COMPANY) informs users of the Portal about its personal data protection policy so that they may expressly, freely, and voluntarily decide whether they wish to provide THE COMPANY with the personal data requested on the Portal for the provision of its services.

Users are also informed that their data will be incorporated into an automated file, owned and managed by THE COMPANY, and processed automatically for the purpose of informing users about promotions and offers.

Unless otherwise expressly stated, all data requested in the forms must be completed. If all data deemed necessary are not provided, THE COMPANY may, depending on the case, refuse to register the user or deny the specific service requested.

Users must complete the forms with true, accurate, complete, and up-to-date information and shall be liable for any damages or losses that may arise from defective completion of the forms with false, inaccurate, incomplete, or outdated data.

If the user is a minor, prior consent from their parents or legal guardians is required before including their personal data in the Portal’s forms.

THE COMPANY has adopted the legally required security levels for the protection of personal data and continuously adapts to legislative and jurisprudential developments. THE COMPANY guarantees the confidentiality of users’ personal data, except when such data are required by a competent authority through the appropriate legal channels and in accordance with applicable legal provisions. However, users should be aware that security measures on the Internet are not infallible.

Likewise, THE COMPANY undertakes to comply with its duty of confidentiality regarding the data contained in the automated file, in accordance with what is considered reasonable in matters of data protection.

The user or their representative may exercise at any time the rights of access, rectification, cancellation, and, where applicable, objection to the processing of their personal data by sending a written communication via email to THE COMPANY at the following address: [email protected] providing proof of the identity of the user exercising any of the rights mentioned in this paragraph.

Through this notice, THE COMPANY informs users that it uses cookies when users browse the different screens and pages of the Portal. The cookies used by THE COMPANY are stored on the user’s hard drive but cannot read the data contained therein nor read cookies created by other providers. However, users may prevent the generation of cookies by selecting the corresponding option in their browser settings.

THE COMPANY uses cookies in order to recognize registered users and provide them with a personalized and individualized service tailored to their needs. Likewise, cookies are used to obtain information about the date and time of the user’s last visit, measure certain traffic parameters within the Portal, and estimate the number of visits made, allowing THE COMPANY to focus and adjust its services in the most effective manner.

In the event that THE COMPANY provides any type of special service in which specific provisions different from these are established regarding the protection of personal data, the specific rules indicated for that particular service shall prevail over this Privacy Policy in the event of any inconsistency.